01. Why Linux instead of Windows OS?
Linux provides an absolutely stable platform for 24 hours non-stop operation of DVR. Rare "system hang up" or "system files damages" happens in the 24 / 7 operating environment. Its EXT3 formatted video hard disk storage gives extremely stable and reliable media for large number of files writing and reading in DVR routine condition.
Antivirus and Firewall application software is a MUST for all those Windows based DVR which is to be connected to network for remote video.
Considering the cost of those third parties software and on going maintenance e.g. upgrade of virus definitions and patch, Linux based or Embedded OS DVR is an advantage.
Embedded OS and Linux based DVR usually provide the IP filtering for network security. Even though the technology behind is simple, it works fine and secure. Do not forget that no further maintenance cost is needed.
Hassle Free Network Security and High Stability make Linux DVR the best choice of DVR in long term.

02. How to EXT3 format the new hard disk?
Please make use of "Contractor Tool" which may only be available from local agent or contractor. Contact your local agent for this tool, or send us email directly.

03. How to removed recorded video?
In compliance to the security requirement, TVLog-G3 system itself will not provide function to remove the recorded video. During hard disk full loading, oldest video files will be automatically deleted creating space for new recorded video files.
The removal can actually be achieved by formatting the whole hard disk. System provides storage alert notification to have time to create a backup.

04. How can I playback the recorded video on the DVD-R Media?
Due to the security of the recorded material and encryption technology a "portable player" software will be automatically saved into the media (DVD-R or USB) when recorded video is backup. The media will be able to playback just on any Windows based PC.

05. How to back up video?
Four options are provided - USB thumb disk / USB hard disk / DVD-R / Mobile SATA hard disk rack. A "portable player" software will be automatically saved into the media when recorded video is backup. All the back up video on these media can be playback by the portable player in any PC under Windows platform.

The availability of options depends on the model and version your local agent supplies. Please ask them for advice. Please note that only FAT32 formatted USB disk is supported.

06. What are the Audio/Video Inputs?
Analog Mono Audio (RCA), Composite Analog Video (BNC). Optional SDI converters.

07. How to recover the system on accidental damage?
Swap the Compact Flash. Contact your local agent , or send us email directly.

08. Can I import the recorded video to a video editor system?
Due to the security of the files and concept of the product, the recorded files are not able to be opened with a third party editor video software. Else, the system will become unsafe and the files can be easily change by any operator.

09. What is the common problem in TVLog-G3?
Video hard disk!. In order to lower the failure rate of video hard disk, only SATA hard disk is supported by default in TVLog-G3. We highly recommend the "industrial grade" or "DVR grade" video hard disk for non-stop recording.

10. Any recommended anti-virus and firewall software if TVLog-G3 is to be Internet connected?
TVLog-G3 is implemented with Linux IP and Port filtering technology which has already been an extremely reliable firewall. There is no need of installing any third party anti-virus or firewall software.

11. How many TV Channels are availabe on the TVLog-G3 System?
We supply two options: 4 TV Channels and 8 TV Channels.

12. Can I hot plug the SATA HDD mobile rack?
Yes, but only in some models. Please check with your local agent before trying this operation.

13. Can I back up the video on CD-R?
Only DVD-R is supported owing to the popularity in the market. In addition, CD-R is too small in storage size nowadays.

14. Can I use USB port as expanded hard disk storage?
Not recommended. USB port on front panel is designed for video evidence back up only. For video hard disk storage expansion via USB port, TVLog Terabyte RAID1/5 USB Storage Solution and e-SATA is dedicatedly designed. Please contact your local agent for supply.

15. How to maintain the system hassle free non-operation?
Good ventilation! Most of the components in TVLog-G3 can work for many years non stop without any problem. However, high operating temperature will lower the life cycle of sensitive electronics components. In order to maintain a reasonable temperature, good ventilation for internal (inside the system chassis) and external (fresh air flow) is almost a MUST. Regular cleaning of air filter on the front panel ensures the good ventilation inside the system chassis. Good ventilation of rack storing the DVR should not be forgotten!

 

16.What to do when the system has no response?
Basically, this will not happen because we employ dual CPU and dual BIOS technology. The Controller CPU will take over the system and reset the whole DVR whenever the system CPU is not working properly. Under normal situations, you can leave the system operating unattended.
In extreme case, like abnormal voltage frustration, blackout and shock, you can simply turn off the system for 15 sec and restart, the auto-detection program will resume to normal working setting.
If the system still cannot resume, please contact your contractor or dealer. Please note that your particular setting and previous record will be destroyed, you have to set your particular again.